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It is perhaps more important to ask questions that involve decision making criteria.
Business research usually seeks to answer one or more testable research questions.
Here are a few examples of how you might phrase your goals and objectives: The goals of the study are easily transformed into research questions.
Once again, research questions are global and broad, and they are not the same as the questionnaire items.
The hypotheses for the four sample research questions would be: There is a significant relationship between a customer's age and their level of satisfaction with the service.
There is a significant difference between the level of male and female satisfaction with the service.
It doesn't matter if it's survey for program evaluation, government, health care, education, or a nonprofit agency. Once you know the rules for designing questionnaires, you can create any kind of customer satisfaction survey or employee opinion survey. The process of goal definition begins by down the broad and general goals of the study.
As the process continues, the goals become more clearly defined and the research issues are narrowed.
Is there a significant difference between the level of male and female satisfaction with the service?Examples of non-testable research questions are: What do customers feel is fair price for the new product? How do customers feel about the quality of our products?